Trade with us in four steps.

Applying for an account

• We trade with UK businesses that sell to the public, whether you're a limited company or a sole trader.
• Have to hand: your company number, or your full name if you're a sole trader; your VAT number if you're registered; and a link to your shop or website, or a photo of it.
• We review every application and reply within ten working days, usually sooner. We may call if something needs a second look.
• Not every application is approved. If yours isn't, we'll email you to say why.
• Once approved, sign in with the email address and password you chose when you applied. Prices show straight away.

Prices and stock

• Prices are for trade accounts. Anyone can browse the range; prices show once you sign in.
• Every price is ex VAT. VAT is added at checkout and on your invoice.
• Volume breaks: on many lines the price per unit drops as you buy more. The product page shows the breaks as you change the quantity.
• Stock is live. Every product says where it stands:

In stock

On the shelf now.

Only 3 left

Running low; order soon.

In transit

On its way to us, with the day it lands.

Pre-order · out 24 Oct

Not released yet. Pre-order it and it goes on its own order; we invoice it when it's out.

Backorder

Out of stock, but we can get more; it says how long when we know. Order it and it's invoiced when it's in.

Sold out

Can't be ordered right now. Tap Notify me and we'll email you when it's back.

Placing an order

• Minimum order: £100 ex VAT. Pre-orders go on their own order, which needs £100 too.
• Delivery: £6.99 ex VAT on orders under £1,000 ex VAT, and free from £1,000. Checkout shows how far you are from free delivery.
• Delivery address: pick one of your saved addresses at checkout. To add or change one, get in touch.
• Purchase order numbers: add yours at checkout if you use them. It's printed on the invoice and the delivery note.
• We review every order. We check stock and prices, then accept it and email your invoice, so the invoice has the final figures. In your account an order shows as Placed, then Accepted (or Declined).
• If part of an order can't go straight away, we can put it on backorder rather than hold up the rest.

Paying

• Pro-forma: new accounts start here. Pay each invoice before it's dispatched, within 72 hours so we can keep the stock reserved for you. We send a reminder each day while it's waiting.
• Credit terms: orders go out on account, and each invoice is due a set number of days after its date. Checkout shows how much of your limit an order uses. An order that would take you over the limit can still be placed, but we'll ask for payment before it's dispatched.
• Want credit terms? Ask us once you've placed a few orders: wholesale@hokeypokegames.co.uk.
• By bank transfer: our bank details are on every invoice. Use the invoice number as the reference so we can match it quickly.
• By card: every unpaid invoice has a Pay now link, on the invoice and in your account. Card payments carry a 3% processing fee; a bank transfer has none.

Backorders and pre-orders

• Backorders: order something we're out of and it waits on your Backorders page, then moves onto an invoice when it's back in. You can cancel a backorder from your account.
• Pre-orders: new releases show Pre-order with the date they're out. Pre-order them and they go on their own order, separate from the rest of your basket, with its own £100 minimum. Once we accept it they wait on your Pre-orders page, and we invoice them when they're released. You can withdraw a pre-order while it's still waiting.
• Sold out? Tap Notify me on the product and we'll email you when it's back.

Delivery

• Orders go by tracked courier. When yours is dispatched, we email the delivery note with the tracking details, and the invoice in your account shows them too.

Your account

• Overview: your terms, your credit position if you have credit terms, your latest invoices and anything overdue.
• Orders and Invoices: everything you have ordered and been invoiced for, with Pay now on anything unpaid.
• Ledger: every invoice, payment and credit on your account.
• Pre-orders and Backorders: what is waiting for you, and what is in so far. Cancel from here if you don't need something any more.

Keeping your account open

• We close accounts that haven't had a paid order for 6 months, and email 30 days before, so there's time to order. New accounts aren't closed before they've had the chance to order.
• A closed account can still sign in to see past orders and invoices and pay anything outstanding, but can't place new orders. To start ordering again, get in touch.